SOL Coffee

SOL Coffee (“the Company”) places great importance on protecting the personal data of its users (“Users”).
This policy describes the collection, use, disclosure, and protection of personal data when Users access or use the SOL Coffee application.

1. Information We Collect

We collect only the information necessary to provide our services, such as:

  • Membership information: Full name, phone number, email, and date of birth.

  • Usage information: Order history, payment records, reward points, and privileges.

  • Device and technical information: Device ID, operating system, and IP address.

  • Voluntary information provided by users: Such as feedback, reviews, or responses to surveys.

2. Purpose of Data Use

The Company will use personal data for the following purposes:

  • To verify identity and manage user accounts.

  • To provide product ordering and payment services.

  • To offer special privileges, promotions, and reward programs.

  • To improve service quality and enhance user experience.

  • To communicate news, menu updates, and company activities.

  • To comply with applicable laws and regulations.

3. Disclosure of Information to Third Parties

The Company may disclose personal data to:

  • Technical or payment service providers (such as payment gateways or cloud providers).

  • Business partners who collaborate on promotions or campaigns.

  • Government authorities or law enforcement agencies, when required by law.

The Company will not sell, trade, or disclose personal data to external parties for commercial purposes without the user’s consent.

4. Data Retention

  • The Company will retain personal data for as long as necessary to fulfill the purposes stated in this policy.
  • Once the retention period ends, the data will be deleted or anonymized so that it can no longer be used to identify the individual.

5. User Rights under the PDPA

Users have the right to:

  • Request access to and obtain a copy of their personal data.

  • Request correction of their data to ensure accuracy and completeness.

  • Request deletion or destruction of data when it is no longer necessary.

  • Withdraw consent for the use of certain types of data.

  • File a complaint with the Personal Data Protection Committee if they believe their rights have been violated.

6. Data Protection

The Company implements appropriate technical and administrative measures to ensure the security of personal data, such as data encryption, access control, and system usage monitoring.

7. Cookies and Tracking Technologies

The application may use cookies or similar technologies to analyze user behavior and improve services.
Users can manage their cookie preferences through the settings on their devices.

8. Policy Updates

The Company reserves the right to amend or update this policy as appropriate.
If any significant changes are made, the Company will notify users through the application or other suitable channels.

9. Contact Information

If users have any questions or requests regarding this policy, please contact:

  • SOL Coffee Co., Ltd.

  • Address: 2 Si Lom Rd, Suriyawong, Bang Rak, Bangkok 10500, Thailand

  • Phone: +66 83 174 2982

  • Email: [email protected]