Shipping Policy

Solcoffee provides delivery services for beverages and bakery products. Please review the details below:

Delivery Areas

• Delivery is available only within the areas designated by the store.

• Certain items may be delivered through third-party delivery services such as LINE MAN, Grab, or Foodpanda, or by Solcoffee’s own staff.

• Delivery availability and fees may vary depending on distance and the delivery provider.

Delivery Time

• For third-party delivery services, delivery time is subject to the terms, conditions, and operating factors of each provider.

• For deliveries handled by our staff, delivery time may vary depending on order volume and distance.

• Delivery may be delayed during peak hours, heavy traffic, or unfavorable weather conditions.

Product Handling

• All products are freshly prepared upon order, as they are perishable food and beverages.

• Customers are advised to consume the products immediately upon receipt or within an appropriate time based on the product type.

• Some products may vary slightly in appearance depending on seasonal ingredients and availability.

Loss or Damage During Delivery

• If delivered by Solcoffee staff:
  Customers must report any issues within 1 hour of receiving the order, along with photos as evidence for review.

• If delivered via third-party platforms:
  We will assist with initial coordination; however, claims for loss or damage must follow the policies of each delivery platform. Customers may be advised to contact the delivery provider directly.

Cancellation Policy

• Cancellations are not permitted under any circumstances.

Refund Policy

• refunds are not accepted under any circumstances.